Alexander Dade

Technical program manager, most recently at Meta, running AI tool deployments and vendor site launches for its global support operation. Before that, took a new glass melting technology at O-I from the R&D lab into production plants.

Started out as a professional chef, then cut my teeth in tech as a technical writer. I still consult and write the procedures, runbooks, and knowledge bases programs depend on, and a few of them are below.

Available for new opportunities. Remote, or close to Orange County.

Five samples from the last few years. Each page says what the document was for and what to notice in how it’s written, then shows the document itself.

• Resolving a monetization issue Help center article for support agents

  One article from a 100-article knowledge base for a new support team. Every article shares the same table and headers, so agents can move between them without relearning the page.

• Cooling wind failure Troubleshooting SOP for a glass manufacturing plant

  A troubleshooting procedure from the library I built for a new manufacturing facility. Symptoms and causes come first, then the checks in the order an operator would make them.

• Localizing content in Heretto Procedure for technical users in a component content management system

  How to prepare content for translation, create a localization job, and exchange packages with a translation team. Part of an enterprise content migration to XML.

• Routing documents through review Procedure for a regulated review and approval workflow

  An Agile QA system for creating and updating controlled content, so documentation stays compliant without slowing down every change.

• Sharing a route between screens Procedure for an in-vehicle interface

  A short procedure that makes an advanced in-car feature easy to use: sending a route from the passenger screen to the driver.

• Rev. 102025 to 2026

  Senior Technical Program Manager, Global Scaled OperationsMetaAI tool deployments and vendor site launches for the global support operation.

• Rev. 92023 to 2024

  Senior Technical Program Manager, OperationsO-ITook a new glass melting technology from the R&D lab into two production plants.

• Rev. 82022 to 2023

  Technical Program Manager, Global Product & Services OperationsMetaRebuilt how enterprise support handled escalations and help center content.

• Rev. 72021 to 2022

  Technical Program Manager, Platform DeliveryLexisNexisLaunched a platform implementation across four environments and three owning teams.

• Rev. 62020 to now

  Founder & Principal ConsultantDoc & Writer ConsultingProgram delivery and documentation for clients including AIRBOX, Bankers’ Bank of the West, and Idomoo.

• Rev. 52020 to 2021

  Technical Program Manager, Content PlatformsHunter DouglasProduct, installation, and training content for dealers and distributors.

• Rev. 42019 to 2020

  Program Manager, OperationsO-IRan the pilot that set up a global rollout across two manufacturing plants.

• Rev. 32018 to 2019

  Project ManagerFaustelIndustrial equipment projects from design workshops through on-site commissioning.

• Rev. 22017 to 2018

  Lead Technical WriterConcentrixAgent training and quality standards for a consumer electronics client.

• Rev. 1Before that

  Professional chefKitchens, before any of this.

PMP, Project Management Institute. Agile Project Management, Atlassian. BA, Professional, Technical, Business & Scientific Writing, University of Wisconsin-Milwaukee.

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